Refund Policy

We want you to love your piece. If something is not right, contact us at admin@kuickshop.com within 14 days of delivery and we will help.

Returns

• Items can be returned within 14 days of delivery, unless stated on the product page (for example personalised or custom-made pieces).
• Items must be unused, in their original condition and packaging.
• Please contact us before sending anything back so we can share the return address and instructions.
• Unless the item is faulty or we sent the wrong item, return shipping is paid by the buyer. We recommend a tracked service.

Damaged, faulty or wrong items

If your order arrives damaged or faulty, or is not what you ordered, contact us within 14 days of delivery with your order number and photos. We will offer a repair, replacement or full refund, including shipping.

Refunds

Once we receive and check the returned item, we refund the item price to your original payment method. Original shipping costs and any import duties or taxes are not refundable, except for faulty or wrong items. Your bank or payment provider may take a few days to show the refund.

Cancellations

Because pieces are made to order, please contact us as soon as possible if you want to cancel. Orders can be cancelled for a full refund before production starts.

Contact

For any return or refund question, e-mail admin@kuickshop.com.